At BatteryWeb, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Returns
We accept returns of both defective and non-defective products within 30 days of the date your order is delivered.
To be eligible for a return, your item must:
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Be in new, unused, and resalable condition.
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Be returned in its original packaging with all included accessories, manuals, and warranty cards.
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Include proof of purchase.
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Have an approved Return Merchandise Authorization (RMA) before being returned.
Items returned without an approved RMA may not be accepted.
How to Start a Return
To request a return, please contact us at sales@batteryweb.com.
If your return is approved, we will provide:
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A prepaid return shipping label.
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Return instructions.
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An RMA number.
Return Shipping
BatteryWeb will provide a prepaid return shipping label for all approved returns.
- If the item is defective, damaged during shipping, or we sent the wrong item, the return shipping label is provided at no cost.
- For non-defective returns, BatteryWeb will provide a prepaid return shipping label, and the cost of the label may be deducted from your refund.
Refunds
Once your returned item is received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 7 business days.
Please note that your bank or credit card provider may require additional time to post the refund.
Exchanges
We gladly accept exchanges within 30 days of delivery.
If you receive a defective, damaged, or incorrect product, we will replace it at no additional cost, subject to product availability.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us as soon as possible so we can resolve the issue promptly.
Warranty
Most products sold by BatteryWeb are covered by a 12-month limited warranty against manufacturing defects.
The warranty does not cover damage caused by:
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Misuse or abuse
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Improper installation
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Unauthorized modifications
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Physical damage
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Overcharging or undercharging rechargeable batteries
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Normal wear and tear
Order Cancellations
Orders may be cancelled before they are processed for shipment.
Orders that have already shipped cannot be cancelled but may be returned according to this policy.
Lost Packages
If your shipment is lost during transit, please contact us.
We will work with the shipping carrier to investigate the shipment and, when appropriate, provide a replacement or refund.
International Orders
International customers are responsible for any customs duties, taxes, brokerage fees, or import charges required by their country.
If an international shipment is refused, any carrier charges, customs fees, or return shipping costs may be deducted from the refund.
Contact Us
If you have any questions about returns, refunds, or your order, we're happy to help.
BatteryWeb
📧 Email: sales@batteryweb.com
📞 Phone: +1 817-210-3321
🌐 Website: https://batteryweb.com
