At BatteryWeb, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.
30-Day Returns
We accept returns of defective and non-defective products within 30 days of the date your order is delivered, subject to the conditions outlined below.
To be eligible for a return, the item must:
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Be in new, unused, and resalable condition.
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Be returned in its original packaging.
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Include all accessories, manuals, warranty cards, and other included items.
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Include proof of purchase.
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Have an approved Return Merchandise Authorization (RMA) before being returned.
Items returned without an approved RMA may not be accepted.
Customer Ordered the Wrong Battery or Item
We understand that batteries can be difficult to identify and that customers may occasionally order the wrong battery, model, voltage, capacity, connector, dimensions, or replacement part.
If you ordered the wrong battery or item by mistake, or the product does not fit your device because the incorrect item was ordered, you may request a return within 30 days of delivery, provided the item meets our return conditions.
For customer-requested returns due to:
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Ordering the wrong battery
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Selecting the wrong model or part number
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Selecting the wrong voltage or capacity
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Ordering the wrong size or connector
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The battery not fitting the customer's device when the incorrect product was ordered
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Changing your mind
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No longer needing the item
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Accidental or duplicate orders
the following conditions apply:
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The product must be unused, unopened where applicable, and in new, resalable condition.
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The customer is responsible for ensuring the replacement battery is compatible with their device before ordering.
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BatteryWeb will provide a return shipping label for an approved return.
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The return shipping cost will be deducted from the customer's refund.
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A 15% restocking fee will be deducted from the refund to cover inspection, repackaging, handling, and restocking costs.
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The original shipping charges, if any, may also be non-refundable.
Example
If you purchased a battery by mistake and the battery is otherwise unused and resalable, BatteryWeb may approve the return. The refund will be calculated after deducting the applicable return shipping cost and 15% restocking fee.
Returns Due to Defective, Damaged Items
BatteryWeb will cover the return shipping cost when the issue is caused by BatteryWeb or the product itself.
This includes:
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The battery is defective.
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The product was damaged during shipping.
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The product received does not match the product ordered.
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The product has a verified manufacturing defect.
For approved returns in these circumstances:
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BatteryWeb will provide a prepaid return shipping label at no cost to the customer.
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No 15% restocking fee will be charged.
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BatteryWeb will provide a replacement or refund, subject to product availability and inspection.
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If a replacement is requested and the item is available, BatteryWeb may ship the replacement at no additional product or shipping cost.
Customers should contact BatteryWeb as soon as possible if they receive a damaged, defective, or incorrect item.
Damaged Returns
If an item is damaged during transit, please contact us as soon as possible after delivery.
Where appropriate, please provide photographs of:
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The product
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The packaging
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The shipping box
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Any visible damage
BatteryWeb will work with the shipping carrier to investigate the damage.
For approved damaged-item returns, BatteryWeb will provide a prepaid return shipping label at no cost to the customer, and no restocking fee will apply.
Lost Packages
If your shipment is lost during transit, please contact BatteryWeb.
We will work with the shipping carrier to investigate the shipment and, when appropriate, provide a replacement or refund.
A package that is confirmed lost by the carrier is not treated as a customer-requested return, and no return shipping or restocking fee will be charged to the customer.
Return Shipping
Return shipping depends on the reason for the return.
| Return Reason | Return Shipping | Restocking Fee |
|---|---|---|
| Customer ordered wrong battery/item | Cost deducted from refund | 15% |
| Changed mind / no longer needed | Cost deducted from refund | 15% |
| Duplicate or accidental order | Cost deducted from refund | 15% |
| Product does not fit because wrong item was ordered | Cost deducted from refund | 15% |
| Defective product | Free | No fee |
| Damaged during shipping | Free | No fee |
| Carrier-confirmed lost package | No customer return shipping | No fee |
Important Battery Return Conditions
For safety and resale purposes, batteries returned as customer-remorse or wrong-item returns must be in unused and resalable condition.
We may refuse or reduce a refund if a returned battery:
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Has been installed or used.
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Shows signs of use, installation, charging, discharge, or physical damage.
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Has damaged, missing, or altered labels.
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Has damaged terminals or connectors.
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Is leaking, swollen, punctured, cracked, or otherwise unsafe to handle.
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Is missing original packaging or included components.
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Cannot be safely resold.
If a product is returned in a condition that is materially different from the condition in which it was sold, BatteryWeb may deduct applicable costs from the refund or decline the return where permitted by applicable law.
Do not ship a damaged, leaking, swollen, or otherwise hazardous battery without contacting BatteryWeb first. We will provide appropriate instructions for handling and return.
How to Start a Return
To request a return, please contact us at:
Email: sales@batteryweb.com
Phone: +1 817-210-3321
Please include:
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Order number
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Customer name
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Item being returned
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Reason for the return
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Photos, if the product is damaged or defective
If your return is approved, BatteryWeb will provide an RMA number and return instructions.
Do not ship a return to BatteryWeb without an approved RMA.
Refunds
Once your returned product is received and inspected, we will notify you of the outcome.
If the return is approved, the refund will be issued to the original payment method within 7 business days after the return has been inspected and approved.
For customer-requested returns, the refund may be reduced by:
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Return shipping costs
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15% restocking fee
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Non-refundable original shipping charges, where applicable
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Any other applicable deductions permitted under this policy
For defective, damaged, incorrect, or not-as-described items, BatteryWeb will not charge a return shipping fee or 15% restocking fee.
Your bank or credit card provider may require additional time to post the refund.
Exchanges
We accept exchanges within 30 days of delivery, subject to product availability.
If you ordered the wrong battery or item, an exchange may be available. The customer-requested return conditions, including applicable return shipping costs and the 15% restocking fee, may apply.
If BatteryWeb sent the wrong item or the product is defective or damaged, BatteryWeb will cover the return shipping and will not charge a restocking fee.
Warranty
Most products sold by BatteryWeb are covered by a 12-month limited warranty against manufacturing defects.
The warranty does not cover damage caused by:
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Misuse or abuse
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Improper installation
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Incorrect application
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Unauthorized modifications
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Physical damage
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Overcharging or undercharging rechargeable batteries
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Incorrect charging equipment
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Normal wear and tear
Warranty claims are evaluated separately from standard customer-requested returns.
Order Cancellations
Orders may be cancelled before they are processed for shipment.
Once an order has shipped, it cannot be cancelled but may be eligible for return under this Return Policy.
International Orders
International customers are responsible for customs duties, taxes, brokerage fees, import charges, and other fees imposed by their country.
If an international shipment is refused by the recipient, any carrier charges, customs fees, brokerage fees, return shipping costs, or other charges incurred by BatteryWeb may be deducted from the refund.
Contact Us
If you have questions about a return, refund, exchange, warranty claim, or your order, please contact us.
BatteryWeb
📧 sales@batteryweb.com
📞 +1 817-210-3321
🌐 batteryweb.com
