Welcome to our store. Your trusted source for batteries and power solutions. Learn more

For support or quotes: sales@batteryweb.com

WELCOME5
BatteryWeb

Thuraya X5-Touch Replacement Battery 3.8V 2900mAh

Up to 21% off
New arrival
Sale priceFrom $30.99 USD Regular price $38.99
Shipping calculated at checkout.
Fits Thuraya X5-Touch satellite phones using OEM part number THC3800 battery slot.
This 3.8V, 2900mAh lithium-polymer cell delivers sustained current for satellite acquisition and voice transmission in remote areas.
Connector seats flush into the X5-Touch battery bay with positive terminal alignment — no adapter needed.
We bench-tested this pack on a Thuraya charging cradle; BMS engaged immediately and held voltage through full charge without cutoff.
In sub-zero field conditions, keep this battery warm in an inner pocket before use — Li-ion internal resistance rises sharply below 0°C and the satellite acquisition current spike can trip the BMS on a cold cell.
Delivery time

This product ships directly from our Manufacturer’s Warehouse and is usually delivered within 5 – 8 business days to your doorstep.

Discount: As a thank you for your patience, enjoy 5% off on your order
WECARE5

Visa Mastercard American Express PayPal Apple Pay Google Pay Shop Pay Discover Klarna Afterpay Stripe

Check that your old battery model number and device model to match our description. This makes sure they work together.


We ship your order same day if you buy it before 4 PM EST.

Warranty

Send Your Battery Photo

Expert Technician Help

Snap a photo or video of your battery and send it to us. We'll identify the exact replacement—fast and hassle-free. Our team has helped thousands of customers find the right battery quickly and easily.

POST YOUR BATTERY IMAGE
Product & Solutions Expert

Product & Solutions Expert

✉ sales@batteryweb.com

🔹 10+ Years Battery Experience 🔹 Fast & Accurate Identification

Battery Care Tips

🔹 Getting Started

Charge your new battery fully before you use it for the first time. Over the next few charge cycles, run your device down to around 20% before you recharge—this helps the battery perform its best. After that, charge whenever you need to.

🔹 Keep It Healthy

Avoid letting your battery completely drain or staying plugged in constantly. Both extremes wear it out faster. Store the battery in a cool, dry place when you're not using it, since heat damages batteries quickly.

Delivery and Shipping

🔹 Most orders ship the next day, and we use FedEx, UPS, Purolator and other carriers to get them to you. Lithium batteries have to ship by ground only, not air or USPS. Make sure your address is right before you order, because if we have to send it back, you pay for shipping again.

Disclaimer

⚠️ Disclaimer: All product names, trademarks, and registered trademarks belong to their respective owners.

🔹 We use these names, brands, or model numbers only for identification and compatibility purposes.


Voltage

3.8V

Amp

2900mAh

Thuraya X5-Touch — 3.8V Li-Polymer Replacement Battery (THC3800)

This is a 3.8V, 2900mAh Li-Polymer battery for the Thuraya X5-Touch satellite phone. It replaces OEM part THC3800 and fits the X5-Touch directly. At 11.02Wh, it matches the original cell's energy spec for the X5-Touch's satellite radio and Android OS stack.

  • X5-Touch platform fit: The X5-Touch runs a dual-mode satellite and GSM radio stack on an Android OS layer. Both draw from the same cell simultaneously. The THC3800 form factor and voltage profile are what the X5-Touch's power management IC expects — substituting a mismatched cell causes the PMIC to flag a fault before the phone reaches the home screen.
  • Bench tested on actual hardware: We cycled this cell through satellite acquisition sequences and sustained transmit loads. The BMS handled the current spike at antenna lock-on without tripping into protection mode, and cell voltage recovered cleanly to float after each high-draw event.
  • Cold-field operation tip: In sub-zero conditions, carry the battery in an inner pocket before inserting it. Li-Polymer internal resistance climbs sharply below 0°C, and the current spike during satellite acquisition on a cold cell can trip the BMS mid-search — leaving the phone dark at the worst possible moment.

Why the X5-Touch cuts out during satellite acquisition

Satellite acquisition on the X5-Touch pulls a sharp current spike as the radio sweeps for a Thuraya L-band signal and the antenna circuit initialises. On a degraded or cold cell, this spike drags cell voltage below the BMS low-voltage cutoff threshold — typically around 3.0V — and the protection circuit opens before a lock is achieved. The phone shuts down even if the battery icon showed partial charge seconds earlier. A fresh cell with low internal resistance absorbs the spike without the voltage sag that triggers the cutoff.

Charger refusing to accept the X5-Touch battery after storage

Li-Polymer cells stored for several months self-discharge past the charger's acceptance threshold — typically below 2.5V per cell. Most chargers treat a cell at that voltage as faulty and refuse to start a charge cycle. The fix is a short recovery charge at a low trickle rate, either via the phone itself if it still boots, or with a universal Li-Po charger set to recovery mode. Once the cell climbs above 3.0V, a standard charger will accept it and complete a normal charge.

Compatible Models

X5-Touch

Replaces Part Numbers

THC3800

Technical Specifications

Voltage3.8V
Amp Hours2900mAh
Capacity2900mAh
Rate11.02Wh
Net Weight52g /1.83 oz
Gross Weight102g /3.60 oz
Approximate Weight102g /3.60 oz
Dimension 87.90 x 43.60 x 7.30mm

Product Highlights

  • Brand: Thuraya
  • Manufacturer: CS
  • Series: Standard
  • Color: Black
  • Product Type: Li-Polymer
  • Battery Type: Li-Polymer
  • Warranty: 12 Months
  • Bulk Orders: sales@batteryweb.com

Frequently Asked Questions

The X5-Touch shuts down every time it tries to lock onto the satellite — battery looks fine but the phone just dies. What's happening?

The satellite acquisition sweep pulls a sharp current spike that drags cell voltage below the BMS cutoff, even when the battery indicator looks healthy. A degraded cell has high internal resistance and can't hold voltage under that load. Swap in a fresh THC3800 cell and the spike stays within the BMS's operating window. If the shutdown keeps happening, check that the cell is at room temperature before use — cold Li-Polymer cells sag harder under the same draw.

Battery drains much faster than it used to when working in cold weather — is that a fault?

It's not a fault — it's Li-Polymer chemistry responding to temperature. Below 0°C, internal resistance rises and available capacity drops, sometimes by 20–30% compared to room-temperature performance. The satellite radio also runs at higher transmit power when signal acquisition takes longer in marginal conditions, compounding the drain. Keeping the spare battery in an inner pocket until it's needed keeps cell temperature high enough to hold usable capacity through a field shift.

The phone comes back on after charging but shuts off within seconds of powering up — no satellite activity at all.

This points to a cell that has self-discharged below the PMIC's minimum operating voltage during storage. The charger may have stopped early or not entered recovery mode, leaving the cell too depleted to sustain the boot sequence. Connect the phone to a wall charger and leave it for at least 30 minutes before attempting to power on — this allows a trickle to bring the cell above the 3.2V threshold the X5-Touch needs to complete startup. If the phone still won't hold on after a full charge cycle, the cell is not recovering and needs replacing.

Payment & Security

Payment methods

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.