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Vivint Smart Hub Control Panel 3.8V Replacement Battery 12047088-00

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From $43.99 USD $54.99
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Fits Vivint Smart Hub Control Panel model VS-SH2000-C00, replaces OEM part numbers 12047088-00 and 10-600013-001.
3.8V, 5100mAh lithium-polymer cell delivers 19.38Wh backup capacity for alarm and automation continuity.
Connector seats into the Smart Hub's internal slot with fixed orientation; no external locking tab.
We bench-tested the cell on Vivint's float charger; BMS accepted the charge curve within 2 hours.
Do not run a zone test until 24–48 hours after installation — the panel requires full float conditioning before reporting accurate battery status.
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Battery Care Tips

🔹 Getting Started

Charge your new battery fully before you use it for the first time. Over the next few charge cycles, run your device down to around 20% before you recharge—this helps the battery perform its best. After that, charge whenever you need to.

🔹 Keep It Healthy

Avoid letting your battery completely drain or staying plugged in constantly. Both extremes wear it out faster. Store the battery in a cool, dry place when you're not using it, since heat damages batteries quickly.

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🔹 Most orders ship the next day, and we use FedEx, UPS, Purolator and other carriers to get them to you. Lithium batteries have to ship by ground only, not air or USPS. Make sure your address is right before you order, because if we have to send it back, you pay for shipping again.

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⚠️ Disclaimer: All product names, trademarks, and registered trademarks belong to their respective owners.

🔹 We use these names, brands, or model numbers only for identification and compatibility purposes.

Voltage

3.8V

Amp

5100mAh

Vivint Smart Hub Control Panel — 3.8V Li-Polymer Replacement Battery (12047088-00)

This 3.8V, 5100mAh lithium-polymer cell replaces the backup battery in the Vivint Smart Hub Control Panel (VS-SH2000-C00). It keeps the panel live during mains outages so the alarm system continues monitoring and communicating. Replace when the panel logs repeated low-battery events or fails to hold charge through a short outage.

  • Smart Hub VS-SH2000-C00 compatibility: Both listed model designations — Smart Hub Control Panel and VS-SH2000-C00 — share the same battery bay, connector pinout, and BMS handshake. OEM part numbers 12047088-00 and 10-600013-001 reference the same cell across production runs.
  • Bench tested on actual hardware: We cycled this cell through charge and discharge on the Smart Hub platform. The panel BMS accepted the cell without fault codes, and the charge circuit held float voltage correctly through the conditioning window.
  • Post-install panel stabilisation: Do not run a zone or siren test immediately after fitting this cell. The panel BMS needs 24–48 hours on float charge before its battery reporting is accurate. Testing too soon will trigger a false low-battery fault even from a healthy, full cell.

Alarm panel showing low battery hours after installing new cell

The Vivint Smart Hub does not report battery status from a raw voltage reading alone — it uses a BMS conditioning window to confirm cell health. A freshly installed cell at partial charge will trip the low-battery threshold until the panel completes its first full float cycle. This is not a faulty battery. Leave the hub on mains power for 24–48 hours and the fault will clear once the panel registers a stable 3.8V float.

Alarm losing programming during a power outage after battery swap

If the hub loses its configuration during an outage shortly after a battery replacement, the new cell has not yet been accepted by the panel as a conditioned backup source. The BMS will not commit to powering the panel from a cell it has not fully validated. Fit the new battery, keep the hub on mains power for a full 48-hour conditioning period, then simulate an outage by pulling the mains supply — the panel should hold its programming and stay operational.

Compatible Models

Smart Hub Control Panel VS-SH2000-C00

Replaces Part Numbers

12047088-00 10-600013-001

Technical Specifications

Voltage3.8V
Amp Hours5100mAh
Capacity5100mAh
Rate19.38Wh
Net Weight71g /2.50 oz
Gross Weight111.5g /3.93 oz
Approximate Weight111.5g /3.93 oz
Dimension 96.80 x 44.70 x 8.70mm

Product Highlights

  • Brand: Vivint
  • Manufacturer: CS
  • Series: Standard
  • Color: Black
  • Product Type: Li-Polymer
  • Battery Type: Li-Polymer
  • Warranty: 12 Months
  • Bulk Orders: sales@batteryweb.com

Frequently Asked Questions

The Vivint Smart Hub siren didn't fire during a test right after I swapped the battery — is something wrong?

The Smart Hub introduces a 30–60 second stabilisation delay on the siren output when a new backup cell is first recognised. This prevents a false activation while the BMS validates the cell voltage. Run the siren test at least 60 seconds after the panel powers up with the new battery fitted, and the output should trigger normally.

The panel is showing a tamper fault since I changed the battery — nothing else changed.

The Smart Hub reports a tamper fault if the enclosure lid or cover is not fully seated after battery access. Check that every clip or screw point on the back cover is fully closed — a corner left slightly proud is enough to trip the tamper switch. Re-seat the cover firmly, and the fault should clear within a few seconds without any reset required.

My new battery reads 3.8V on a multimeter but the panel still won't stay on during an outage — what's happening?

A resting voltage of 3.8V confirms the cell is charged, but the panel BMS checks internal resistance and charge acceptance, not just open-circuit voltage. If the battery was stored for an extended period before installation, the BMS may need a full 48-hour conditioning cycle on mains power before it accepts the cell as a valid backup source. Leave the hub plugged in for 48 hours, then test the backup function by removing mains power briefly.

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Vivint Smart Hub Control Panel Replacement Battery, 3.8V, 5100mAh, Li-Polymer 1

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