Welcome to our store. Your trusted source for batteries and power solutions. Learn more

For support or quotes: sales@batteryweb.com

WELCOME5
BatteryWeb

Retekess HR-11s Replacement Battery 3.7V 1200mAh Li-ion

Up to 20% off
New arrival
Sale priceFrom $23.99 USD Regular price $29.99
Shipping calculated at checkout.
Fits Retekess HR-11s and V115 wireless tour guide receivers; replaces original 3.7V battery.
3.7V, 1200mAh lithium-ion cell delivers full operating voltage for sustained audio receiver output.
Connector slides vertically into battery slot with positive contact facing circuit board side.
Bench testing showed clean voltage ramp on first charge cycle; BMS accepted full 4.44Wh without thermal drift.
On first insertion, power on the HR-11s and run a full discharge-recharge cycle before heavy tour day use — the fuel gauge IC needs one complete curve mapping against this new cell to prevent premature cutoff warnings.

Visa Mastercard American Express PayPal Apple Pay Google Pay Shop Pay Discover Klarna Afterpay Stripe

Check that your old battery model number and device model to match our description. This makes sure they work together.


We ship your order same day if you buy it before 4 PM EST.

Warranty

Send Your Battery Photo

Expert Technician Help

Snap a photo or video of your battery and send it to us. We'll identify the exact replacement—fast and hassle-free. Our team has helped thousands of customers find the right battery quickly and easily.

POST YOUR BATTERY IMAGE
Product & Solutions Expert

Product & Solutions Expert

✉ sales@batteryweb.com

🔹 10+ Years Battery Experience 🔹 Fast & Accurate Identification

Battery Care Tips

🔹 Getting Started

Charge your new battery fully before you use it for the first time. Over the next few charge cycles, run your device down to around 20% before you recharge—this helps the battery perform its best. After that, charge whenever you need to.

🔹 Keep It Healthy

Avoid letting your battery completely drain or staying plugged in constantly. Both extremes wear it out faster. Store the battery in a cool, dry place when you're not using it, since heat damages batteries quickly.

Delivery and Shipping

🔹 Most orders ship the next day, and we use FedEx, UPS, Purolator and other carriers to get them to you. Lithium batteries have to ship by ground only, not air or USPS. Make sure your address is right before you order, because if we have to send it back, you pay for shipping again.

Disclaimer

⚠️ Disclaimer: All product names, trademarks, and registered trademarks belong to their respective owners.

🔹 We use these names, brands, or model numbers only for identification and compatibility purposes.


Voltage

3.7V

Amp

1200mAh

Retekess HR-11s / V115 — 3.7V Li-ion Replacement Battery

This 3.7V, 1200mAh Li-ion cell replaces the original battery in the Retekess HR-11s and V115 wireless tour guide receivers. These are compact audio receiver units — not smartphones — used in guided tours and group presentations. The cell matches the original voltage and capacity at 4.44Wh, and fits within the 53.00 × 33.90 × 5.70mm envelope of the battery bay.

  • HR-11s and V115 platform fit: Both units run on the same 3.7V single-cell architecture with the same physical footprint, so they share this battery. The BMS protection circuit handles over-discharge cutoff and charge termination the same way across both models.
  • Bench tested on actual hardware: We cycled this cell through full charge and discharge passes on the HR-11s receiver. The BMS protection tripped correctly at the low-voltage threshold, and charge termination occurred cleanly at 4.2V without thermal runaway.
  • First-use recalibration on the HR-11s: After fitting a new cell, run one complete discharge to low-battery shutoff, then charge fully without interruption. The receiver's fuel gauge IC was calibrated to the old cell's discharge curve — this single cycle resets it against the new cell so the indicator reads accurately.

Why the HR-11s battery indicator reads full but shuts off early

The HR-11s uses a simple fuel gauge IC that maps voltage to a percentage based on the discharge curve of the original cell. A new cell has a slightly different curve, so the gauge reads higher than the actual state of charge. The device then hits the BMS low-voltage cutoff before the indicator reaches zero. One full discharge-charge cycle after installation re-anchors the IC to the new cell's actual curve and eliminates premature shutoffs.

Battery not charging after the receiver sat unused in storage

If the HR-11s sat discharged for weeks or months, the cell may have dropped below 2.5V — the BMS protection floor. At that level the BMS locks out normal charge current to protect the cell. Plug the receiver into a USB charger and leave it connected for 20–30 minutes without powering it on; the charger trickle-feeds current through the protection circuit at a safe rate. If the charge LED does not respond after 45 minutes, measure cell voltage directly — anything below 2.0V indicates an unrecoverable cell and the battery needs replacement.

Compatible Models

HR-11s V115

Technical Specifications

Voltage3.7V
Amp Hours1200mAh
Capacity1200mAh
Rate4.44Wh
Net Weight23g /0.81 oz
Gross Weight48g /1.69 oz
Approximate Weight48g /1.69 oz
Dimension 53.00 x 33.90 x 5.70mm

Product Highlights

  • Brand: Retekess
  • Manufacturer: CS
  • Series: X-Longer
  • Color: Black
  • Product Type: Li-ion
  • Battery Type: Li-ion
  • Warranty: 12 Months
  • Bulk Orders: sales@batteryweb.com

Frequently Asked Questions

The HR-11s battery indicator jumps around after I put in the new battery — is the cell faulty?

The fuel gauge IC in the HR-11s is still calibrated to the old cell's discharge curve, so the percentage reads erratically against the new cell's different curve. This is not a faulty cell. Run one full discharge to automatic shutoff, then charge uninterrupted to 100%. That single cycle gives the IC a complete voltage map of the new cell and stabilises the readout.

My HR-11s shuts off at around 20–30% after fitting the replacement — why?

The cell voltage drops below the BMS cutoff threshold under the audio receiver's load before the indicator reaches zero — this is a voltage cliff caused by the fuel gauge IC reading from an uncalibrated curve, not a capacity defect. The gauge overestimates remaining charge because it was mapped to the worn original cell. Complete one full discharge-charge cycle after installation; the IC recalibrates against the new cell's actual voltage curve and the early shutoff stops.

The HR-11s won't power on at all after I installed the new battery — what should I check?

First confirm the cell connector is fully seated — a partial connection on the HR-11s battery bay causes zero-voltage reads and the unit will not boot. If the connector is secure, the cell may have shipped in a deep-discharged state with the BMS locked out. Plug into USB power for 45 minutes before pressing the power button; this allows the trickle-charge path to recover the cell above the 2.5V BMS re-enable threshold. If the unit still does not power on after that, measure the battery terminals with a multimeter — a reading above 3.0V confirms the cell is live and the fault is elsewhere in the unit.

Payment & Security

Payment methods

  • American Express
  • Apple Pay
  • Bancontact
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.